Privacy Policy

What we collect

Pickup242 collects the application details you provide, including business and contact information, opening hours, services, receptionist instructions and optional WhatsApp requests. When the service is used, we may collect callers’ names, phone numbers, call recordings, transcripts and messages. We may also collect information about how you reached our site, such as an advertising campaign.

How we use it

We use this information to review applications, set up and operate your receptionist, answer calls, pass messages to your business, contact you about your service, troubleshoot problems and review call quality. Calls are answered by an AI assistant and may be recorded and transcribed. We will confirm call-recording and confidentiality settings during onboarding, especially for clinics and law offices.

Sharing

Call messages are shared with the business the caller contacted. We use service providers to operate the service, including a voice AI platform, database hosting, and messaging or email services. These providers may process information on our behalf, including outside The Bahamas. We share only information needed for the service, or where required by law. We do not sell personal data.

Retention and your rights

Our proposed recording retention period is 90 days. PLACEHOLDER — this period must be confirmed before this policy is final and is not a statement that automatic deletion is already enabled. Transcripts, messages and application details are kept only as needed to provide the service, handle requests and meet applicable legal obligations; their final retention periods will be confirmed during legal review.

You may request access to your personal information, correction of inaccurate information, or deletion by contacting us below. We may need to verify your identity and your connection to the information before acting. Some records may need to be retained to meet legal obligations or resolve a dispute.

Protecting information

We use access controls and service-provider safeguards to protect information, but no online service can promise complete security. Please avoid sending unnecessary sensitive medical, legal or financial details in an application or a call message.

Bahamas data protection

This draft refers to the Bahamas Data Protection (Privacy of Personal Information) Act. ATTORNEY VERIFICATION REQUIRED — confirm the law’s application, required disclosures and individual rights before publishing a final policy.

Contact

For privacy questions or requests, contact Pickup242 at hello@pickup242.com. The contact email and the legal company identity must be confirmed before this draft is final.